Phishing scams continue to rise, don't be a victim!
Phishing scams continue to rise, and cybercriminals are getting more convincing than ever. At KEMBA, protecting our members is a top priority, and that starts with awareness. Below are some of the most common scams we’re seeing now, plus smart steps you can take to protect your information and finances.
Email Phishing: Watch for Fake Alerts and Urgent Requests
Email phishing scams often look like legitimate messages from trusted companies—sometimes even mimicking KEMBA or other financial institutions. These emails may:
- Claim your account has been locked or compromised
- Urge you to click a link to “verify” your information
- Contain fake attachments pretending to be invoices or statements
How to protect yourself:
- Never click on suspicious links or download attachments from unknown senders.
- Look closely at the sender’s email address—it may be off by just one letter.
- When in doubt, contact the company directly using contact information you trust—not what’s in the email.
Text Phishing (Smishing): Fast, Fake, and Dangerous
Text message scams—also known as “smishing”—are becoming more common. These messages often appear to come from your bank, a delivery service, or even government agencies. They might include:
- A warning that your debit card is locked
- A “tracking link” for a package you didn’t order
- A message saying you’ve won a prize or refund
How to protect yourself:
- Don’t click on links in texts from unknown numbers.
- Avoid responding, even if the message says “Text STOP.”
- Report suspicious texts to your mobile carrier by forwarding the message to 7726 (SPAM).
What to Do If You Suspect Fraud on Your KEMBA Account
If you believe your KEMBA account has been compromised, contact us immediately:
📞 Call us at 317-351-5235
📧 Email us at [email protected]
📞 Report Debit Card fraud after hours at 1-800-554-8969
The sooner we know, the faster we can help secure your account and limit any damage.
Take These Extra Steps if You’re a Victim of Identity Theft
In addition to contacting KEMBA, you should alert the major credit bureaus and ChexSystems to place fraud alerts or credit freezes. This helps prevent further misuse of your information.
Equifax
📞 1-800-349-9960
🌐 www.equifax.com
Experian
📞 1-888-397-3742
🌐 www.experian.com
TransUnion
📞 1-800-680-7289
🌐 www.transunion.com
ChexSystems
KEMBA offers tools to stay alert!
Monitor your KEMBA accounts with our free online and mobile banking services. We also offer free access to Credit Sense with your active online or mobile banking session to view your TransUnion credit report and Vantage score.
In your active online banking session, you can setup numerous alerts of activities on your KEMBA accounts.
Enroll your KEMBA debit cards in the Card Manager tool within our MyMobile Banking app. Set up alerts, notifications, turn your card/off and more to help keep it protected.
We're here to help!
If you ever have questions about a suspicious message or need help protecting your account, please reach out. Our team is here to support you and keep your financial information safe.