live-chat

KEMBA live chat is here for you during normal business hours!  Connect with a KEMBA representative below.  We can help answer your questions or assist you with KEMBA products and services using this convenient, secure feature!




Live Chat M-Th 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m.

KEMBA Live Chat Hours:

Monday- Thursday     9:00 a.m. – 5:00 p.m.
Friday:                           9:00 a.m. – 6:00 p.m.

Conveniently access these services:

KEMBA Live Chat Terms of use:

By using KEMBA Credit Union Live Chat, you agree that:

KEMBA Indianapolis Credit Union is committed to protecting your personal privacy. Therefore, your participation in Live Chat is governed by the following guidelines to protect your privacy and security.

Disclosure of any information by you in the text of a Live Chat session, or any personal data contained in an associated e-mail message is strictly voluntary. You are under no obligation whatsoever to offer KEMBA any information.

All Live Chat sessions may be monitored and/or  recorded for training and quality assurance purposes. Live Chat sessions are secure using Transport Layer Security (TLS) Technology. KEMBA Credit Union makes no warranty the Live Chat service will be available at any stated time.  Any abusive, defamatory, or inappropriate language during a Live Chat session will result in the termination of the session.

KEMBA Credit Union makes no representations or warranties regarding the security of your personal computer, smartphone, “tablet” device or other forms of electronic access you may choose to use and KEMBA Credit Union expressly disclaims any and all responsibility or liability arising from breach of security and/or any losses or damages resulting or arising there-from.

KEMBA Live Chat Agents will be identified in Live Chat with their first name when responding to the member. This way, KEMBA members or participants can identify that they are speaking with a KEMBA representative.

KEMBA does not offer emailed chat transcripts to respect the privacy and security of the personally identifiable information that may be disclosed during a Live Chat.  

Unauthorized attempts to upload information or change information on or using this service are strictly prohibited and may be punishable as criminal offenses under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

Penalty for False Statements: The US Criminal Code (Title 18 US Code Section 1001) provides that whoever, in any matter within the jurisdiction of the Government of the United States, knowingly and willfully – (1) falsifies, conceals, or covers up by any trick, scheme, or device a material fact; (2) makes any materially false, fictitious, or fraudulent statement or representation; or (3) makes or uses any false writing or document knowing the same to contain any materially false, fictitious, or fraudulent statement or entry; shall be fined or imprisoned not more than 5 years, or both.

For your own protection and security, do not respond to any unsolicited e-mails, telephone calls, chat requests or other communications that claim to come from KEMBA Credit Union, or from any unknown person asking you to disclose or submit personal data.