I’M NOT AN ONLINE BANKING OR MOBILE BANKING USER, CAN I STILL USE THE MOBILE CREDIT CARD APP?
Yes, there is no need to be an Online Banking user to use this service. Enroll on credit card online banking in MyBranch. Click on your “Credit Card” account number to begin the registration process.
CAN I USE MY ONLINE BANKING LOGIN CREDENTIALS FOR MOBILE CREDIT CARD APP?
No, you must complete the Mobile Credit Card App Registration process from your smart phone to create login credentials and set up security questions.
HOW MUCH DOES THIS SERVICE COST?
Nothing! This is a free service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.
IS IT SECURE?
Yes, the Mobile Credit Card App service utilizes best security practices such as HTTPS, 128-bit SSL encryption and site time-out when the session expires. In addition, no account data is ever stored on your phone. And in the event your phone is lost or stolen, the service can be immediately disabled by calling the number on the back of your card, visiting MyBranch and accessing your credit card account, or calling our Call Center at 317-351-5235.
WHICH WIRELESS CARRIERS ARE SUPPORTED?
We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile, and Verizon.
DO I NEED A DATA PLAN?
A data plan is typically needed when you want to use the app when Wi-Fi is not available. Please check with your wireless carrier for more information.
WHICH CARDS WILL I BE ABLE TO SEE?
Any KEMBA Credit Union credit card where you are the primary or secondary cardholder.